The management of procedures related to the collection of fines for tickets issued by the Municipal Police is a problem concerning virtually all Italian Municipal Governments. Indeed, this represents a potential resource for Public Administrations, which is unfortunately squandered due to late notifications and countless other bureaucratic traps that only an efficient outsourced management can overcome.
In this regard, Romeo Gestioni has a remarkable experience and, most importantly, an advanced integrated management model.
The solution involves integrating conventional ticketing systems (paper forms) with the introduction of the most innovative automated systems available on the market (palm computers, optical drives, camera and PhotoR&V systems to identify the license plates of the vehicles, equipment for detecting traffic light violations, speed detectors, etc.)
In short, the adopted model can offer the Public Administration high quality knowledge, innovation, and know-how, allowing to streamline operating procedures and processes and to better meet the citizens' needs.
The system encompasses all the steps of the operating process. In detail:
- Ticket Acquisition - Collecting the paper forms from Traffic Authorities, or acquiring the electronic tickets issued using PDAs or electronic devices (Camera and PhotoR&V systems). In the case of paper tickets, this step includes also the storage of documents
- Assessment - includes the verification and processing of errors and anomalies arising from the previous step. It involves also checking the records with the Land Transport Department (Dipartimento Trasporti Terrestri) to acquire the data on the transgressor and processing any flaws and anomalies found during the check
- Notification – it consists in the notification of the violation reports and the management of the notification process, as well as the acquisition of the outcome and the storage of the documents produced during the process.
- Collection - this step includes managing payments, accounting for collections and reconciling irregular payments. Should transgressors fail to pay, the system prepares the list of reports notified and not yet settled to authorise enforced collection actions, so that the Collecting Authority can issue the notice of payment
- Administrative Management and Disputes – this step involves managing two different types of appeal against the reported traffic violations, i.e. the appeal to the Prefect and to the Justice of the Peace, in addition to handlings the requests for cancelling/reducing the original fine and/or the amount subject to enforced collection actions.
In light of the strategic importance of the control and management of the operating processes, the solution comprises also an Order Dashboard and a Reporting System allowing to control and monitor the entire process as well as to take measures to prevent or resolve any critical problems, with particular reference to:
- The Operation of Electronic Devices (Cameras and PhotoR&V)
- The Use of PDAs by the Traffic Authorities
- Automatic detection of violations (PDAs) – distribution in the local area
- Status of the Assessment and Notification process
- Status of Collections
- Status of Appeals